As a UX Researcher at PHOENIX Shanghai, you will be part of a passionate, international team of designers, strategists, and technologists shaping meaningful user experiences. In this entry-level role, you will explore human behaviour and user needs to help inform and inspire design solutions across diverse industries. Working closely with cross-functional teams, you will support research activities throughout the design process and contribute to a user-centred mindset within the studio. We're looking for someone curious, empathetic, and eager to grow in a collaborative environment where great ideas are built on strong insights.
• assist in planning and conducting qualitative user research—including interviews, usability tests, field studies, and surveys.
• support desktop research and competitor analysis to uncover trends, behaviours, and opportunities.
• collaborate with designers and strategists to help identify research questions and frame hypotheses.
• participate in workshops, synthesis sessions, and ideation activities to translate findings into actionable insights.
• help create personas, journey maps, and insight reports that inform design decisions and inspire teams to develop product and strategy solutions.
• communicate findings clearly through visual storytelling and presentations, internally and to clients.
• continuously explore new research tools and methods to strengthen our human-centred design practice.
• bachelor's degree in Design, Psychology, Anthropology, HCI, or a related field. Relevant internships or academic research experience are a plus.
• basic understanding of UX research methods and the product development process.
• curiosity, empathy, and intense observation and listening skills.
• proactive mindset with good organisational and communication skills.
• confidence in presenting ideas in both English and Chinese—written and spoken.
• familiarity with tools such as Figma, Miro, Excel, or survey platforms is a plus.
• bonus: Solid visual skills on UI, graphics, etc.
• bonus: Experience in physical prototyping, 3D tools, or coding/front-end knowledge is a welcome addition.
• a place on a friendly, international team that values both strong craft and strong character.
• a structured onboarding program and mentoring to support your development.
• a bright, creative studio in Shanghai, with flexible hours and benefits that promote work-life balance.
• opportunities to learn from experienced colleagues, attend design events, and grow your skills on diverse, real-world projects.
• a collaborative work culture where research is valued, and your voice contributes to meaningful design.
